Refund policy
Return and Refund Policy
Return Period
Customers have 7 days from the date of receiving their order to request a return.
How to Request a Return
To request a return, customers must contact our customer service via email at [customer service email] or by phone at [customer service phone number].
How to Return a Product
Customers should return the products to the following address:
[NON AVAILABLE]
Products must be returned in their original packaging and in perfect condition.
Refunds
Once we receive the returned product, we will issue a refund to the customer's original payment method.
Exceptions
Returns will not be accepted for the following products:
- Customized products
- Products that have been used or damaged
- Products not in their original packaging
- Other Policies
Return shipping costs are the responsibility of the customer.
Returns of products shipped to a different country than the purchase will not be accepted.
Exchanges
Instead of requesting a return, customers can request a product exchange. They should contact our customer service for instructions on how to proceed.
Warranty
All our products are covered by a 1-year warranty. If a product malfunctions within the warranty period, we will repair or replace it at no charge.
Contact
If you have any questions about our return and refund policy, please contact our customer service via email at info@psitec.com.mx or by phone at +1 (52) 662-412-9695 (also WhatsApp).